Our Policies

Shipping & Delivery

We post our honey right across Australia through Australia Post, and also offer free local pickup.

Postage cost

We post via Parcel Post only. Shipping is added automatically at checkout based on jar size: $16 AUD for 500g (raw or creamed honey), $20 AUD for 1kg, and $22 AUD for 3kg. Express Post is available on request for an additional fee — please email us before ordering so we can arrange it.

Where we can ship

Please note that due to biosecurity restrictions, we are unable to ship honey to Western Australia or Kangaroo Island. We're happy to post anywhere else in Australia, or you're welcome to arrange free local pickup.

Delivery times

Delivery estimates are counted in business days from when your order is posted:

• Standard Parcel Post: approximately 2–6 business days. Deliveries to regional or remote areas can take longer.
• Express Post (on request, extra fee): approximately 1–3 business days within the Express Post network.

These are Australia Post estimates and aren't guaranteed — delivery speed depends on your location and Australia Post's network at the time. We aim to post orders promptly after they're placed.

Local pickup

Prefer to collect? Choose Local Pickup — Free at checkout. Pickup is available from Panania (2213) and Barden Ridge (2234). We'll contact you by email to arrange a convenient time.

Damaged in transit

Honey is packed carefully, but if your order arrives damaged in the post, please see our Returns & Refunds policy below — we'll make it right.

Returns & Refunds

We want you to be happy with your honey. This policy sits alongside your rights under the Australian Consumer Law, which we always honour.

Damaged or incorrect orders

If your honey arrives damaged in transit, or you receive the wrong item, we'll replace it or refund you. Please email us at bardenhoney@gmail.com within 7 days of receiving your order, with your name, order details and a photo of the issue where possible, so we can sort it out quickly.

Opened food & change of mind

For health and hygiene reasons, we cannot accept returns of honey once it has been opened, and we don't offer refunds for change of mind on opened products. This does not affect your rights in relation to faulty or misdescribed goods under the Australian Consumer Law.

A note on crystallisation

Natural raw honey crystallising over time is normal and is not a fault — it's a sign the honey is pure and hasn't been over-processed. To return it to liquid, simply stand the jar in a bowl of warm water.

How to contact us

For anything to do with an order, email bardenhoney@gmail.com or call/text 0491 627 124.

Privacy Policy

Barden Honey is a small, family-run honey producer based in south-west Sydney, harvesting raw honey from the bushland around the Woronora River. We take your privacy seriously, and we handle any personal information you share with us in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and what you can do about it.

The information we collect

We only ask for the details we genuinely need to sell you honey and stay in touch about your order. Depending on how you deal with us, that may include your name, email address, phone number and delivery address, along with the details of what you've ordered and any messages you send us. If you enquire about bulk or wholesale orders, we may also note information about that request.

We don't collect any more than we need, and we don't ask for personal information you're not comfortable giving — though without certain details (like a delivery address) we may not be able to complete your order.

How we collect it

Most of the time we collect information directly from you — when you place an order through our website, email us, send an order enquiry, or arrange a local pickup. If we ever receive your information from someone else (for example, if a friend orders honey to be delivered to you), we'll treat it with the same care described here.

Why we use your information

We use your personal information to process and fulfil your orders, arrange postage or pickup, answer your questions, and contact you if there's something we need to sort out about an order. From time to time we may also let you know about new batches or products if you've asked us to — and you can tell us to stop at any time.

We do not sell, rent or trade your personal information to anyone.

When we share your information

We keep your details in-house wherever possible. We'll only share them with others where it's necessary to get your honey to you or to meet a legal obligation — for example, with Australia Post to deliver your parcel, or with our payment processor to take payment. If we're ever required to disclose information by law (such as a court order or a valid request from a law-enforcement agency), we'll do so, but only to the extent we're required to.

Payments

Card payments are processed securely by Stripe. We never see or store your full card details — these are entered directly into Stripe's secure checkout and handled by Stripe under their own security standards and privacy policy.

Cookies and website information

When you visit bardenhoney.com, some standard technical information (such as your browser type and general usage of the site) may be collected to help the site run and to understand, in an aggregated way, how people use it. Our site may use cookies — small files that help a website function and remember your visit. You can set your browser to refuse cookies, though some parts of the site may not work as well if you do.

Links to other websites

Our site may link to other websites we don't own or control, such as our Stripe checkout. Those links are provided for your convenience only, and we aren't responsible for the privacy practices of other sites. We'd encourage you to read the privacy policy of any website you visit.

Keeping your information safe

We take reasonable steps to protect the information you give us from misuse, loss and unauthorised access. Please keep in mind, though, that no method of transmitting information over the internet is ever completely secure, so any information you send us is sent at your own risk.

How long we keep it

We hold your details only for as long as we need them to fulfil your order and meet any record-keeping obligations. If you'd like us to remove your details, just email us and we'll help where we can.

Accessing or correcting your information

You're welcome to ask what personal information we hold about you, and to ask us to correct anything that's out of date or wrong. Email bardenhoney@gmail.com and we'll respond as soon as we can.

Complaints and changes

If you're unhappy with how we've handled your personal information, please let us know at bardenhoney@gmail.com and we'll take your concerns seriously and respond promptly. We may update this policy from time to time; the current version will always be posted on this page.

Contact

Questions about your privacy? Email bardenhoney@gmail.com or call/text 0491 627 124.